Lakeville Area Schools IIQ Breakdown
Wednesday, August 20, 2025
Overview of district ticketing system
How to submit IT support tickets
Purpose and utility of ticketing systems
Ticket routing and automated categorization
Criteria for when to submit a ticket versus using informal communication
What to do when a ticket status is 'Waiting on Requester'
How to handle resolved or recurring issues
Notable Quotes (3)
If you have any issue or question that will take an extended amount of time or multiple people to solve, then it should be a ticket.
Ticketing System UsageGuidance on submission criteria
Any issue with the internet is going right to our network team.
Ticket RoutingExplaining automated routing
Whenever your ticket says waiting on requester, it means that the agent working it can't continue without some form of input from you.
Ticket StatusAdvice for users
People (1)
Hayden ManardAV Technology Specialist
Member of DISCT, the ISD94 technology team, explaining internal support workflows.
Places Mentioned
Lakeville South High SchoolSeaWing