RecordingTranscript available5:55
Beyond the Badge - 911 Dispatcher
Edina City CouncilFriday, August 15, 2025
Watch on original sourceDocument Analysis
Analyze the transcript to extract topics, key quotes, people, and more — then generate focused stories for any topic.
Transcript
[0:00] Beyond the Badge is brought to you by
[0:02] the Edina Crime Prevention Fund.
[0:19] My name is Melissa and I'm a 911
[0:21] dispatcher.
[0:24] 911 trying to work on location, but
[0:27] she's got felony warrants.
[0:32] Okay. What are you feeling?
[0:34] I actually have a degree in journalism.
[0:37] So, I worked in newspaper for a couple
[0:39] years straight out of college and then
[0:40] was starting to look for something new.
[0:42] I've always been a multitasker and I
[0:44] like to stay really busy all the time.
[0:47] So, I was like, "Yeah, I could do that
[0:48] for a job."
[0:50] All right. Are you just in the main
[0:51] lobby or are you in a room somewhere? I
[0:54] worried a little bit about if it would
[0:58] eventually get to me and start to like
[1:01] dampen the joys in life, but I knew I
[1:05] knew that if I could get through the
[1:06] training that I could do it just at the
[1:10] core of like what the skills were.
[1:12] Answer the phone, talk on the radio at
[1:14] the same time, type really fast. I knew
[1:17] I could do those skills if I could just
[1:19] kind of like make it through the
[1:20] training process and be able to handle,
[1:22] you know, the heightened callers, the
[1:23] emotional callers. And when you go into
[1:26] the job, you think that's what it's all
[1:27] going to be. You're like, "Oh my gosh,
[1:29] every person is going to be super upset.
[1:30] Every person is going to be screaming,
[1:32] yelling, crying, and it's not."
[1:34] 348 for a description.
[1:36] Go for it. 1309.
[1:41] Eventually, you do start to get a little
[1:43] burned out. You get compassion fatigue
[1:45] is a huge word in our industry. Like you
[1:47] just
[1:48] after 12 hours of it every day for 10
[1:51] years, at some point you just can't
[1:53] muster up the emotional capacity to even
[1:56] like get halfway there.
[2:01] You can work your way through it or you
[2:04] can burn out and decide that you're done
[2:06] with the career, with the industry.
[2:11] What makes you laugh? what makes you
[2:13] happy and then doing other things to
[2:15] remind you like people are people.
[2:32] We are at Waconia High School and we are
[2:35] four weeks into our 7-week rehearsal
[2:38] period for The Wizard of Oz, which is
[2:40] our first community theater production
[2:42] in Wakonia in
[2:44] at least 20 years. Coordinated chaos
[2:47] because all this this is organized.
[2:50] I know where it all is. Do need to sneak
[2:52] behind you and get monkey stuff though.
[2:54] This works.
[2:54] Perfect. Awesome. I have been doing
[2:59] theater since I was about six.
[3:04] Initially, when I was new, people were
[3:07] like, "Oh, okay." You know, it's not
[3:10] something that really goes with law
[3:13] enforcement. Now, they're not surprised
[3:14] at all.
[3:20] All right. So, let's start right on 37.
[3:25] All right, here we go. One, two, one,
[3:27] two. Ho ho ho ho ho ho and a couple of
[3:31] drums. I'm also conducting the pit
[3:34] orchestra for this because that's where
[3:37] I got back into theater as an adult was
[3:39] on like the instrumental side of things.
[3:42] I played piano in a bunch of pit
[3:43] orchestras and then kind of worked my
[3:44] way up from there.
[3:51] It helps because it's so completely
[3:54] different. The crises that you run into
[3:58] in theater are nothing compared to like
[4:01] 911 crises of like so and so's not
[4:04] breathing. I can't find my kid. You
[4:07] know, it's so and so's costume ripped.
[4:09] The mic pack battery is dead. How are we
[4:12] gonna get a new microphone to Jack Kelly
[4:15] and Newsies before his big solo on stage
[4:19] [Music]
[4:35] was 100% worth it seeing everybody now
[4:38] that we've come together. The costumes
[4:40] are ready. The music is here. We had a
[4:42] show last night that had 450 people in
[4:44] it.
[4:49] [Music]
[4:52] So, bringing community theater back to
[4:54] the community that hasn't had it in
[4:55] about two decades has been absolutely
[4:57] 100% worth it.
[5:01] [Music]
[5:03] [Applause]
[5:05] The most rewarding in this one is uh
[5:09] conducting the pit orchestra during the
[5:11] show because when things go right, it
[5:14] sounds really, really good.
[5:19] [Music]
[5:21] We've already got people asking what
[5:22] we're going to do next summer. We've
[5:24] proven that we have the talent in this
[5:25] community and the audience is giving
[5:28] that back to us by coming out. So, it's
[5:30] just it's good all around.
[5:32] [Music]
[5:34] [Applause]
[5:48] [Music]
[5:52] [Applause]