Chief Steve Wiley - 39 Years of Service
Saturday, December 20, 2025
Fire department history and traditions
Chief's reflection on service and community relations
Customer service approach in firefighting
2018 regional rescue of the year incident
Support from family members in paid-on-call departments
Areas of Interest (3)
- Evolution of fire department safety and equipment: from tailboard riding to modern standards.
- The hidden burden on families of 'paid-on-call' volunteer firefighters.
- Firefighting as a customer service model: redefining the role of public safety responders.
Notable Quotes (2)
If you do everything through a customer service lens, you'll never go wrong.
Customer service approachSpeaking on how to approach community assistance.
Being a paid on call department, we couldn't do this without our family.
Family supportAcknowledging the sacrifices made by families of firefighters.
People (1)
Unnamed ChiefFire ChiefReflecting on career, community relationships, and family support.
1 quote
Reflecting on career, community relationships, and family support.
“If you do everything through a customer service lens, you'll never go wrong.”
Reflecting on the philosophy of firefighting.
Places Mentioned
Newport
Events & Meetings (1)
- 2018: Regional rescue incident involving a train strike