Story911 dispatcher's use of community theater to manage job stress and bring arts back to WaconiaAugust 15, 2025

Edina Dispatcher Balances Emergency Calls with Community Theater

Meeting date: Aug 15, 2025
Published Aug 23, 2025

A 911 dispatcher featured in Edina's 'Beyond the Badge' program has found an unexpected way to combat job burnout: directing community theater productions.

Melissa, who holds a journalism degree and transitioned to emergency dispatch work, recently directed 'The Wizard of Oz' at Waconia High School, marking the first community theater production in Waconia in approximately 20 years. The production drew 450 audience members during its run.

The dispatcher described how theater work provides a stark contrast to emergency services. 'The crises that you run into in theater are nothing compared to 911 crises,' she said, comparing costume malfunctions and dead microphone batteries to life-threatening emergency calls.

Melissa acknowledged the challenges of dispatch work, particularly compassion fatigue after years of handling emergency calls. She emphasized the importance of finding activities that 'remind you like people are people' to maintain work-life balance.

The success of the Waconia production has generated interest in future community theater offerings, with residents already asking about next summer's plans. Melissa also conducted the pit orchestra for the production, drawing on her musical background that initially brought her back to theater as an adult.

Our proprietary artificial intelligence agent analyzed publicly available documents including meeting agendas, minutes, and transcripts to write this story to help inform local residents. Feedback helps us improve, so please consider rating how we did with the thumbs up or down below.

Go deeper on this topic

Research related meeting documents and build a brief — without rewriting the story.

Full analysis
  • The prevalence of compassion fatigue among 911 dispatchers after a decade of service.
  • The use of creative outlets like community theater as a coping mechanism for emergency service professionals.
  • Revitalizing local arts: The return of community theater to Waconia after a 20-year hiatus.

Eventually, you do start to get a little burned out. You get compassion fatigue is a huge word in our industry.

Melissa
Mental healthDiscussion regarding long-term career stress.

The crises that you run into in theater are nothing compared to like 911 crises of like so and so's not breathing.

Melissa
Career balanceComparing job stressors.

Bringing community theater back to the community that hasn't had it in about two decades has been absolutely 100% worth it.

Melissa
Community theaterReflection on the theater production project.
Source document

[0:00] Beyond the Badge is brought to you by

[0:02] the Edina Crime Prevention Fund.

[0:19] My name is Melissa and I'm a 911

[0:21] dispatcher.

[0:24] 911 trying to work on location, but

[0:27] she's got felony warrants.

[0:32] Okay. What are you feeling?

[0:34] I actually have a degree in journalism.

[0:37] So, I worked in newspaper for a couple

[0:39] years straight out of college and then

[0:40] was starting to look for something new.

[0:42] I've always been a multitasker and I

[0:44] like to stay really busy all the time.

[0:47] So, I was like, "Yeah, I could do that

[0:48] for a job."

[0:50] All right. Are you just in the main

[0:51] lobby or are you in a room somewhere? I

[0:54] worried a little bit about if it would

[0:58] eventually get to me and start to like

[1:01] dampen the joys in life, but I knew I

[1:05] knew that if I could get through the

[1:06] training that I could do it just at the

[1:10] core of like what the skills were.

[1:12] Answer the phone, talk on the radio at

[1:14] the same time, type really fast. I knew

[1:17] I could do those skills if I could just

[1:19] kind of like make it through the

[1:20] training process and be able to handle,

[1:22] you know, the heightened callers, the

[1:23] emotional callers. And when you go into

[1:26] the job, you think that's what it's all

[1:27] going to be. You're like, "Oh my gosh,

[1:29] every person is going to be super upset.

[1:30] Every person is going to be screaming,

[1:32] yelling, crying, and it's not."

[1:34] 348 for a description.

[1:36] Go for it. 1309.

[1:41] Eventually, you do start to get a little

[1:43] burned out. You get compassion fatigue

[1:45] is a huge word in our industry. Like you

[1:47] just

[1:48] after 12 hours of it every day for 10

[1:51] years, at some point you just can't

[1:53] muster up the emotional capacity to even

[1:56] like get halfway there.

[2:01] You can work your way through it or you

[2:04] can burn out and decide that you're done

[2:06] with the career, with the industry.

[2:11] What makes you laugh? what makes you

[2:13] happy and then doing other things to

[2:15] remind you like people are people.

[2:32] We are at Waconia High School and we are

[2:35] four weeks into our 7-week rehearsal

[2:38] period for The Wizard of Oz, which is

[2:40] our first community theater production

[2:42] in Wakonia in

[2:44] at least 20 years. Coordinated chaos

[2:47] because all this this is organized.

[2:50] I know where it all is. Do need to sneak

[2:52] behind you and get monkey stuff though.

[2:54] This works.

[2:54] Perfect. Awesome. I have been doing

[2:59] theater since I was about six.

[3:04] Initially, when I was new, people were

[3:07] like, "Oh, okay." You know, it's not

[3:10] something that really goes with law

[3:13] enforcement. Now, they're not surprised

[3:14] at all.

[3:20] All right. So, let's start right on 37.

[3:25] All right, here we go. One, two, one,

[3:27] two. Ho ho ho ho ho ho and a couple of

[3:31] drums. I'm also conducting the pit

[3:34] orchestra for this because that's where

[3:37] I got back into theater as an adult was

[3:39] on like the instrumental side of things.

[3:42] I played piano in a bunch of pit

[3:43] orchestras and then kind of worked my

[3:44] way up from there.

[3:51] It helps because it's so completely

[3:54] different. The crises that you run into

[3:58] in theater are nothing compared to like

[4:01] 911 crises of like so and so's not

[4:04] breathing. I can't find my kid. You

[4:07] know, it's so and so's costume ripped.

[4:09] The mic pack battery is dead. How are we

[4:12] gonna get a new microphone to Jack Kelly

[4:15] and Newsies before his big solo on stage

[4:19] [Music]

[4:35] was 100% worth it seeing everybody now

[4:38] that we've come together. The costumes

[4:40] are ready. The music is here. We had a

[4:42] show last night that had 450 people in

[4:44] it.

[4:49] [Music]

[4:52] So, bringing community theater back to

[4:54] the community that hasn't had it in

[4:55] about two decades has been absolutely

[4:57] 100% worth it.

[5:01] [Music]

[5:03] [Applause]

[5:05] The most rewarding in this one is uh

[5:09] conducting the pit orchestra during the

[5:11] show because when things go right, it

[5:14] sounds really, really good.

[5:19] [Music]

[5:21] We've already got people asking what

[5:22] we're going to do next summer. We've

[5:24] proven that we have the talent in this

[5:25] community and the audience is giving

[5:28] that back to us by coming out. So, it's

[5:30] just it's good all around.

[5:32] [Music]

[5:34] [Applause]

[5:48] [Music]

[5:52] [Applause]

Was this story helpful?

Other Topics from This Document

  • 911 dispatch career challenges and burnout

  • Mental health management in high-stress emergency professions

  • Community theater development and production

  • Work-life balance for public safety workers

Want to know when new stories arrive?

Enter your email to receive updates.

We will not use your email for any other purpose. You can unsubscribe at any time.