Edina Council Reviews Credit Card Fees, Staff Support Programs
The Edina City Council reviewed plans to implement a 3% convenience fee on electronic payments and heard updates on comprehensive mental health and safety programs for city staff during a work session Tuesday.
Finance Director Pa Tao outlined the credit card fee proposal, which aims to generate $300,000 annually to offset rising processing costs across all city operations. The fee would apply to credit and debit card payments but not bank transfers, with full implementation planned by December 31. However, some operations face technical challenges, including golf operations using Golf Genius software that cannot currently add transaction fees, and activity reservations that currently only accept online payments.
The council also received extensive presentations on social support programs for police, fire, and parks and recreation staff. Police Chief detailed mandatory annual mental health check-ins for all officers, peer support teams, and physical wellness initiatives including cardiovascular screening through Sigma Tactical. The department has expanded workout-on-duty policies and implemented load-bearing vests to reduce physical strain.
Fire Department representative Sean White described their embedded mental health approach, working with Dr. Margaret Gavian who rides with crews and spends time in fire stations to build relationships and provide immediate support. The department utilizes state funding through programs like Minfire and maintains relationships with chaplains and specialized counselors.
Parks and Recreation Director Perry presented their safety and security blueprint developed with consulting firm Axel Group, making Edina the first parks department to work with the security specialists. The program includes comprehensive facility assessments using crime prevention through environmental design principles and specialized training for frontline staff who regularly encounter patron conflicts and emergency situations.
The council requested a breakdown of credit card fees by department to better understand where costs are highest before making final decisions. Finance staff will present the initial budget proposal at the August 19 council work session.
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Areas of Interest (5)
- City of Dana plans to shift credit card processing costs to residents via a 3% convenience fee by year-end.
- Council expresses skepticism over applying convenience fees to retail operations like liquor stores and golf courses.
- City departments implementing 'ROAR' and 'IQS' frameworks to address public-facing conflict and staff mental health.
- Public safety officers facing record exposure to critical incidents prompts enhanced mandatory mental health check-ins.
- Conflict between legacy point-of-sale software and city-wide financial mandates for fee implementation.
Notable Quotes (3)
We landed at a 3% convenience fee to be implemented for all electronic payments. The goal is to be fully implemented... by December 31st.
When we're involved in that retail business it starts to feel like a bad idea... I don't want to lose retail business at any place we do retail.
It turned into an acronym called ROAR which is recognize, observe, assist, refer, report and restore.
People (5)
Scott NeilCity ManagerIntroduced budget and staff wellness topics.
Introduced budget and staff wellness topics.
Pa TaoFinance DirectorPresented on credit card convenience fees and budget timelines.
Presented on credit card convenience fees and budget timelines.
HutlandMayorPresided over the meeting and expressed concerns about retail fee impacts.
Presided over the meeting and expressed concerns about retail fee impacts.
Amy MurrayRisk and Safety ManagerLed the presentation on staff de-escalation and wellness strategies.
Led the presentation on staff de-escalation and wellness strategies.
PerryStaff/ManagementProvided input on software limitations and tenant payment processing.
Provided input on software limitations and tenant payment processing.
Places Mentioned
Events & Meetings (2)
- Tuesday, May 20th, 2025, 5:31 PM
- August 19th, 2025 (Initial budget proposal)
Source document
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Other Topics from This Document
Budget development and timeline updates
Credit card processing fees and convenience fee implementation
Fire union contract approval
Staff social support, mental health, and physical safety programs
Police and fire department wellness initiatives
De-escalation training framework (ROAR and IQS)
Parks and Recreation safety and security
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