StoryCredit card fee implementation and comprehensive staff support programsMay 21, 2025

Edina Council Reviews Credit Card Fees, Staff Support Programs

Meeting date: May 21, 2025
Published Jul 2, 2025

The Edina City Council reviewed plans to implement a 3% convenience fee on electronic payments and heard updates on comprehensive mental health and safety programs for city staff during a work session Tuesday.

Finance Director Pa Tao outlined the credit card fee proposal, which aims to generate $300,000 annually to offset rising processing costs across all city operations. The fee would apply to credit and debit card payments but not bank transfers, with full implementation planned by December 31. However, some operations face technical challenges, including golf operations using Golf Genius software that cannot currently add transaction fees, and activity reservations that currently only accept online payments.

The council also received extensive presentations on social support programs for police, fire, and parks and recreation staff. Police Chief detailed mandatory annual mental health check-ins for all officers, peer support teams, and physical wellness initiatives including cardiovascular screening through Sigma Tactical. The department has expanded workout-on-duty policies and implemented load-bearing vests to reduce physical strain.

Fire Department representative Sean White described their embedded mental health approach, working with Dr. Margaret Gavian who rides with crews and spends time in fire stations to build relationships and provide immediate support. The department utilizes state funding through programs like Minfire and maintains relationships with chaplains and specialized counselors.

Parks and Recreation Director Perry presented their safety and security blueprint developed with consulting firm Axel Group, making Edina the first parks department to work with the security specialists. The program includes comprehensive facility assessments using crime prevention through environmental design principles and specialized training for frontline staff who regularly encounter patron conflicts and emergency situations.

The council requested a breakdown of credit card fees by department to better understand where costs are highest before making final decisions. Finance staff will present the initial budget proposal at the August 19 council work session.

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Areas of Interest (5)

  • City of Dana plans to shift credit card processing costs to residents via a 3% convenience fee by year-end.
  • Council expresses skepticism over applying convenience fees to retail operations like liquor stores and golf courses.
  • City departments implementing 'ROAR' and 'IQS' frameworks to address public-facing conflict and staff mental health.
  • Public safety officers facing record exposure to critical incidents prompts enhanced mandatory mental health check-ins.
  • Conflict between legacy point-of-sale software and city-wide financial mandates for fee implementation.

Notable Quotes (3)

We landed at a 3% convenience fee to be implemented for all electronic payments. The goal is to be fully implemented... by December 31st.

— Pa Tao
Credit card feesExplaining the new fee structure.

When we're involved in that retail business it starts to feel like a bad idea... I don't want to lose retail business at any place we do retail.

— Mayor Hutland
Credit card feesDiscussing concerns about charging convenience fees at liquor stores.

It turned into an acronym called ROAR which is recognize, observe, assist, refer, report and restore.

— Amy Murray
Staff safetyDescribing the de-escalation framework.

People (5)

Scott NeilCity Manager

Introduced budget and staff wellness topics.

Pa TaoFinance Director

Presented on credit card convenience fees and budget timelines.

HutlandMayor

Presided over the meeting and expressed concerns about retail fee impacts.

Amy MurrayRisk and Safety Manager

Led the presentation on staff de-escalation and wellness strategies.

PerryStaff/Management

Provided input on software limitations and tenant payment processing.

Places Mentioned

Dana City HallCentennial LakesDana Liquor Store

Events & Meetings (2)

  • Tuesday, May 20th, 2025, 5:31 PM
  • August 19th, 2025 (Initial budget proposal)
Source document

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Other Topics from This Document

  • Budget development and timeline updates

  • Credit card processing fees and convenience fee implementation

  • Fire union contract approval

  • Staff social support, mental health, and physical safety programs

  • Police and fire department wellness initiatives

  • De-escalation training framework (ROAR and IQS)

  • Parks and Recreation safety and security

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