StoryCommittee approval of BCR contract extension and review of city performance management and disability services programsJuly 29, 2025

Committee Approves BCR Contract Extension, Reviews Performance Management Progress

Meeting date: Jul 29, 2025
Published Oct 8, 2025

The Administration & Enterprise Oversight Committee approved 13 of 14 consent agenda items Monday, including a contract extension for the city's Behavioral Crisis Response program, while receiving updates on performance management initiatives and disability services.

The committee unanimously approved extending the contract with Canopy Roots LLC for BCR services through August 2026, following a presentation by Fire Chief Brian Tyner on the program's successful transition to the Fire Department in January. The BCR program responded to 4,722 calls through June 2025, down from 11,167 in 2024 after the department refined call criteria to focus specifically on mental health crises rather than general welfare checks.

"We've really focused in on the type of calls that they're going to respond to, which are calls that are related to behavioral crisis response," Tyner said. The program now operates with five vans staffed by behavioral health clinicians and covers the city 24/7, dispatched through police precincts though officials hope to transition to fire districts in the future.

Director Kira Hasbargen of Performance Management and Innovation presented the department's quarterly update, highlighting the launch of a new public-facing performance management webpage and completion of the city's first full performance management cycle since launching Outcomes Minneapolis in April 2024. The department has worked with 93% of city departments and offices to publish performance dashboards and stories, with 11 new collaboration requests received in the first half of 2025.

The committee also received a presentation on the city's disability services, led by Neighborhood and Community Relations Director Karen Moe and Community Specialist Guthrie Byard. The presentation highlighted the city's work to comply with federal accessibility requirements, including meeting a 2026 deadline for web content accessibility guidelines. The Minneapolis Advisory Committee on People with Disabilities now has its full complement of 15 members for the first time, according to Chair Ken Rogers.

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Full analysis

Areas of Interest (6)

  • Minneapolis Fire Department assumes management of Behavioral Crisis Response (BCR) program from Neighborhood Safety Department.
  • City of Minneapolis struggles to align BCR dispatching from police precincts to fire districts due to IT infrastructure costs.
  • Concerns raised regarding lack of violence interrupter coverage in Whittier and Loring Heights.
  • Neighborhood Safety Department facing scrutiny over $3.1 million in violence prevention contracts.
  • Performance Management and Innovation (PMI) office shifts focus from measure development to data-driven operational assistance.
  • Mayoral Dashboard launched to track key performance metrics for community safety and recruitment.

Votes (2)

Approval of Consent Agenda

Passed with one nay on item 13N/A

Moved by Robin Wonsley · Seconded by N/A

Approval of BCR contract amendment

PassedVoice vote

Moved by Committee member · Seconded by Committee member

Notable Quotes (2)

BCR response calls are incidents in which a person's actions, their feelings, or behavior puts them at risk of hurting themselves.

— Brian Tyner
Behavioral Crisis ResponseDefining BCR scope

If you know, it lives with fire and it seems like it's going to be here for the foreseeable future, it makes sense to me to align it as much with fire as humanly possible.

— Brian Tyner
BCR OperationsAddressing dispatch transition

People (7)

Robin WonsleyChair

Administration and Enterprise Oversight Committee Chair

CashmanCouncilmember

Inquiring about Neighborhood Safety Department zones

1 quote

“I was wondering if anyone from Neighborhood Safety Department was here.”

Questioning status of outreach zones

HarringtonDirector

Director of Neighborhood Safety Department

1 quote

“The areas that we're talking about are areas 1 and 2, both in North Minneapolis in Ward 5.”

Defining outreach zones

Brian TynerFire Chief

Leading Behavioral Crisis Response transition

1 quote

“BCR response calls are incidents in which a person's actions, their feelings, or behavior puts them at risk of hurting themselves.”

Explaining program scope

PalmisanoVice Chair

Inquiring about BCR hub and spoke model and future contracts

Kira HasbargenDirector

Presenting performance management outcomes

Rebecca FifeBusiness Process and Data Analyst

Presenting on the Mayoral Dashboard and data-driven decision making

Places Mentioned

North MinneapolisWard 5Lowry Avenue26th Avenue NorthEmerson AvenueLyndale AvenueBroadway AvenueI-94 InterstateWard 7, 6, and 10Stevens SquareLoring HeightsWhittier neighborhoodLake Street Safety Center

Events & Meetings (2)

  • July 28, 2025 - Administration and Enterprise Oversight Committee Meeting
  • September 2025 - Public Health and Safety Committee Presentation
Source document

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Other Topics from This Document

  • Gift acceptances for travel, lodging, and meals

  • Contract for COBRA administration services with BRI Parent, Inc.

  • Bench-scale ozone testing research with University of Minnesota

  • Architectural and engineering design services contract

  • UKG Kronos timekeeping and scheduling software amendment

  • Workforce development services contracts

  • Metropass program license agreement

  • West 44th signal and ADA improvements

  • 2025 community outreach and safety program amendments

  • Minneapolis strategic outreach initiative services

  • Violence prevention services for Neighborhood Safety Department

  • Behavioral Crisis Response (BCR) program contract amendment

  • Outcomes Minneapolis performance management updates

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